MASTERCLASS - So What is Your Customer’s Experience?
WEDNESDAY 24th January 2018
8am for 8.30am start - 10.30am (Including breakfast)
Humber Royal Hotel, Littlecoates Road, Grimsby, N.E Lincolnshire, DN34 4LX
Your business probably prides itself on its Customer Care, doesn’t it? Have you considered walking in your customer shoes and examining your customer’s experience? Customer Care is a small part of the Customer Experience and the business of being Customer Centric.
Stella Jacobs, from Blair Jacobs Communications will present this one and a half hour Masterclass, taking you through tips and ideas on how to walk in the steps of your customer and showing you how sales, employees and CX (Customer Experience), in an ideal company all need to align.
This Masterclass will make you consider how you currently do things, where perhaps improvements can be made and will definitely get the brain cells moving!