MASTERCLASS - So What is Your Customer’s Experience? 24/01/2018 at 08:00am until 10:30am
8am for 8.30am start - 10.30am (Including breakfast)
Your business probably prides itself on its Customer Care, doesn’t it? Have you considered walking in your customer shoes and examining your customer’s experience? Customer Care is a small part of the Customer Experience and the business of being Customer Centric.
Stella Jacobs, from Blair Jacobs Communications will present this one and a half hour Masterclass, taking you through tips and ideas on how to walk in the steps of your customer and showing you how sales, employees and CX (Customer Experience), in an ideal company all need to align.
This Masterclass will make you consider how you currently do things, where perhaps improvements can be made and will definitely get the brain cells moving!